Empathy in Action Workshop Design thinking and doing outside the box. Learn to create immersive experiences in this workshop. Posted on 22 July 2025. Tags workshop, empathy, larp, immersion, experience design, service design
When it's not the usability, but the habits A short story from a research project some years ago, about sticky habits, accurate data and complaining customers Posted on 22 January 2023. Tags user experience, user research, story, behaviour, habits, service design